Last updated: [08/05/2026]

Privacy Policy

WizBang Marketing (ABN [41028531627]) (we, us, our) is committed to protecting the privacy of personal information we collect, hold, use and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Policy applies to personal information we collect through our website at [www.wizbangmarketing.com.au] (Website), through our customer accounts and ordering systems, and in the course of our wholesale trading and supply activities.

1. What is personal information

"Personal information" has the meaning given in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in material form or not.

2. What personal information we collect

The kinds of personal information we collect and hold typically include:

•   name, position, business name, business address and contact details (telephone, mobile, email);

•   trading and account information, including order history, delivery preferences, credit information and payment details required for invoicing and account management;

•   correspondence, complaints, queries and feedback you provide to us;

•   information you provide when subscribing to communications, completing online forms or creating an account on the Website; and

•   technical and usage information collected automatically when you visit the Website (see clause 8 — Cookies and analytics).

We do not generally collect "sensitive information" (as defined in the Privacy Act) and will only do so with your consent or where required or authorised by law.

3. How we collect personal information

We collect personal information in a number of ways, including:

•   directly from you when you contact us, place an order, set up an account, complete a credit application, submit a form on the Website, attend an event, or correspond with us by email, phone or messaging;

•   from your authorised representatives or employer (for example, where you are a contact at a customer business);

•   from third-party service providers, such as payment processors, ordering platforms, logistics providers and credit-reporting bodies (where applicable); and

•   automatically when you use the Website, through cookies and similar technologies.

Where it is reasonable and practicable, we collect personal information directly from you.

4. Why we collect, hold and use personal information

We collect, hold and use personal information so we can carry on our business, including to:

•   establish and manage customer accounts, process orders and arrange delivery of goods;

•   issue invoices, receive payment and manage credit and account balances;

•   respond to enquiries, complaints and feedback;

•   maintain customer records and improve our products, services and Website;

•   send service-related communications (for example, order confirmations, delivery notices, account statements and product recalls);

•   with your consent or as otherwise permitted by law, send marketing communications about our products, offers and events; and

•   meet our legal, regulatory and contractual obligations.

5. To whom we disclose personal information

We may disclose your personal information to:

•   our employees, contractors and related entities who need it to perform their duties;

•   service providers who assist us in operating our business, including IT, hosting, ordering and logistics platforms, payment processors, accounting and professional advisers;

•   transport and delivery providers, where required to fulfil orders;

•   credit-reporting bodies and debt-recovery agents, where applicable to your account;

•   government agencies, regulators and law-enforcement bodies, where required or authorised by law; and

•   any party to whom we are required or authorised to disclose information under law, court order or contractual obligation.

We do not sell or rent personal information to third parties.

6. Marketing communications

Where permitted by the Privacy Act and the Spam Act 2003 (Cth), we may use your contact details to send you marketing material about our products, offers and events. Every marketing email we send will include a clear unsubscribe option, and you can opt out at any time by clicking that link or by contacting us using the details in clause 14. We will action opt-out requests promptly.

7. Business contacts

Where we collect contact information for individuals in their capacity as employees or representatives of a business customer or supplier, we use that information for purposes connected with the business relationship. The "employee records" exemption in the Privacy Act applies to records of our own employees and is not affected by this Policy.

8. Cookies and analytics

The Website uses cookies and similar technologies to remember user preferences, keep you signed in, measure traffic and improve the experience. Cookies may be set by us or by third-party services we use (for example, analytics or hosting providers). You can configure your browser to refuse cookies or to alert you when cookies are being sent, but parts of the Website may not function correctly without them.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure hosting, staff training and confidentiality obligations on our personnel and service providers. While we take care to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Notifiable data breaches

We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If we become aware of an eligible data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the requirements of that scheme.

11. Overseas disclosure

Some of our service providers may store or process personal information outside Australia, including in jurisdictions used by cloud-hosting and software providers. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, as required by APP 8.

12. Access to and correction of your personal information

Under APPs 12 and 13 you have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in clause 14. We will respond within a reasonable period and will not charge for making a request, although a reasonable charge may apply to providing access in some cases. We may need to verify your identity before processing a request.

13. Complaints

If you believe we have breached the APPs, the Privacy Act or this Policy, please contact us using the details in clause 14. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you may refer the complaint to the Office of the Australian Information Commissioner: www.oaic.gov.au, telephone 1300 363 992.

14. Contact us

Questions, requests and complaints about privacy should be sent to:

Wizbang Marketing (ABN [41028531627)

Attn: Privacy Officer

Email: [[email protected]]

15. Changes to this Policy

We may update this Policy from time to time. The current version, including the "last updated" date, will always be available on the Website. Material changes will be notified through the Website or, where appropriate, by direct notice to you.